To report abuse of an Adult At Risk (18 to 59) or of an Elder (60+), call 608-847-2400, option 4, or stay on the line and ask to speak to the Intake Worker. _____________________________________________________________________________________
After Hours Crisis Call 608-847-6161 and ask to speak to the On-call Worker _____________________________________________________________________________________
To report abuse in a nursing home or other long term care facility, contact the Division of Quality Assurance. _____________________________________________________________________________________
To request records, please call (608) 847-2400 and ask to speak with the APS Intake and Records Worker.
*As difficult as it may seem a competent adult has the right to refuse the investigation and refuse services. The alleged victim may refuse to admit there is abuse occurring as they may be afraid of retaliation, being believed by others, having to leave their home and/or feeling ashamed that the abuse occurred. In most situations it is important for family or friends to remain involved and to provide emotional support and encouragement.Assist the person in considering other alternatives to what their situation currently is.Don’t expect changes overnight.