As difficult as it may seem, a competent adult has the right to refuse the investigation and refuse services. The alleged victim may refuse to admit there is abuse occurring as they may be afraid of retaliation, being believed by others, having to leave their home, and/or feeling ashamed that the abuse occurred. In most situations it is important for family or friends to remain involved and to provide emotional support and encouragement. Assist the person in considering other alternatives to what their situation currently is. Don’t expect changes overnight.